Forum Discussion

mkeaton's avatar
mkeaton
Frequent Contributor
3 months ago

? - How to Bypass AI support

I was stuck in a loop yesterday. I would say representative and it would be a long silence then it would ask if I wanted to be transferred, I would say yes, but it wasn't catching that and would start over. There has GOT to be a way to bypass this. I would never use this option for our phone tree, have you guys tried it? Whats with the long silent pauses after every question? Just wasting everyone's time.

Has anyone used this AI junk and said.. you know what, this was the best customer experience, why would I ever talk to a human?? no one has ever said this. 

Guys... when we call into support , I duno about anyone else,  but I'm admittedly already irritated. Why put us through this  as well?

Please provide a way to bypass this when calling into Support. Thank you!

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  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi mkeaton 

    An update, the team identified a bug with the AI chatbot which should be resolved. Please know that we are committed to providing a seamless experience and always strive to connect our customers to a live agent as quickly as possible when requested. Thanks for reporting this, I hope it's a better experience going forward. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi mkeaton 

    Great to see you again. I've forwarded this information to the right team for to review. AI support is currently in beta so the feedback on your experience and real life examples are helpful. Thanks as always.