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jstrittmatter's avatar
jstrittmatter
Active Contributor
2 years ago
Solved

Call Analytics Update. New Fields?

I see the Call Analytics Queue Caller export has changed.  Will there be an update to the documentation for the changes?  The current support article does not reflect the changes.  Several fields hav...
Contact Center
  • GlennD's avatar
    GlennD
    2 years ago

    Hi kdurham1, welcome to the community.

     

    I believe the definitions you are looking for are listed under Exporting the Queue Caller Board in this new support article: Queue Caller Board 

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi jstrittmatter,

 

I apologize for the surprise. At the end of last week we released a new Contact Center report Queue Caller Summary - by Queue to a subset of accounts. To ensure a consistent and user-friendly experience, we are making adjustments to the column order in the existing exports. This change was necessary due to the addition of new columns. By organizing the columns in this order, we aim to improve the overall usability. 

 

  

GlennD's avatar
GlennD
GoTo Manager
2 years ago

For clarity, the new fields that have been added are: 

  • Conversation Space Ids
  • Dialed number
  • Dialed number name
  • Direction

There will be no more additions planned for now.