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jstrittmatter's avatar
jstrittmatter
Active Contributor
2 years ago
Solved

Call Analytics Update. New Fields?

I see the Call Analytics Queue Caller export has changed.  Will there be an update to the documentation for the changes?  The current support article does not reflect the changes.  Several fields hav...
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  • GlennD's avatar
    GlennD
    2 years ago

    Hi kdurham1, welcome to the community.

     

    I believe the definitions you are looking for are listed under Exporting the Queue Caller Board in this new support article: Queue Caller Board 

kdurham1's avatar
kdurham1
New Contributor
2 years ago

Can anyone share where I can find the definitions for the Call center report fields?

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi kdurham1, welcome to the community.

 

I believe the definitions you are looking for are listed under Exporting the Queue Caller Board in this new support article: Queue Caller Board 

  • kdurham1's avatar
    kdurham1
    New Contributor
    2 years ago
    Thanks, this is what I needed