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Forum Discussion
Camera is OFF even when camera status is ON in preview window.
Steps: 1. Launched Goto connect app. 2. entered meeting id clicked on join. 3. camera mic preview window appeared. 4. changed status of camera to ON. 5. clicked on start my session button. 6. g...
Sidhu thanks for the additional information.
I tried joining a meeting from the preview window with the camera on and it remained on and with the camera off and it remained off.
To clarify, when you turn the camera on during the preview, do you see your camera on (your image) or is the camera off even though you set it on?
Sorry about the trouble with posting images, I'll follow up with my colleague on what may be causing this.
To clarify, when you turn the camera on during the preview, do you see your camera on (your image) or is the camera off even though you set it on?
--- Yes, when i turned on camera during the preview, I could see camera on image.
Sidhu when you join the session, can you check your camera settings on the top center. There are two options there that would hide it. Hide everyone or by turning off Show me my camera. I tested this on my side and do see my camera on the preview, but not when I join after disabling Show me my camera.
If you still don't see your camera, can you PM me (tap on my username then Message Me on the top right) screenshots? The permissions should be updated now to allow that.
Sidhu thanks for your message and the images. The other setting that could affect this is would be under Settings- Capabilities - General - Hide My Camera.
If this doesn't resolve the issue, you should reach out to customer support who can review your setup and see what may be causing this issue.
KateG ,
This problem was really replicated with a few accounts.
I believe a might be because of license.
This problem with the camera occurred, when the GoTo home page appears as it does below.
There was no camera problem, when the GoTo home page appears as it does below.
moderator edit: removed images containing personal information
