Forum Discussion
Camera is OFF even when camera status is ON in preview window.
Steps: 1. Launched Goto connect app. 2. entered meeting id clicked on join. 3. camera mic preview window appeared. 4. changed status of camera to ON. 5. clicked on start my session button. 6. g...
Sidhu thanks for your message and the images. The other setting that could affect this is would be under Settings- Capabilities - General - Hide My Camera.
If this doesn't resolve the issue, you should reach out to customer support who can review your setup and see what may be causing this issue.
KateG ,
This problem was really replicated with a few accounts.
I believe a might be because of license.
This problem with the camera occurred, when the GoTo home page appears as it does below.
There was no camera problem, when the GoTo home page appears as it does below.
moderator edit: removed images containing personal information
Sidhu I don't believe having the camera off when it's on with a preview would be due to a license issue. I would recommend calling customer support who can take a close look at your setup and see what the issue may be.
