Forum Discussion

bvoss's avatar
bvoss
Active Contributor
3 years ago

Display the contact name instead of called from number

Hello, I received this incredible message from support:   Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone nu...
GlennD's avatar
GlennD
GoTo Manager

Hi bvoss, welcome to the community.

 

  1. When you receive a call from someone in your Contacts list and their phone number is displayed, does the number format match the way it is entered in your Contacts list?
  2. Can you provide an example of the way telephone numbers are formatted and displayed for you? (It may be that our system does not yet recognize the format used in your country) 
bvoss's avatar
bvoss
Active Contributor
3 years ago

Hi, Glenn

Yes, the number format corresponds to the number format of the contact list.

 

Interestingly, the goto number format is different depending on whether a call is coming in or the same call is displayed on the voicemail list.

 

Incoming call 01511 234567

Voice mail +491511234567

 

Why is this different? Both formats tested. If I enter +491511234567 I can at least see the contact on the voicemail. I think there is a programming error here.

 

 

  • bvoss's avatar
    bvoss
    Active Contributor
    3 years ago

    Unfortunately for me the use of the program is important, the contact names are displayed when calling. If only the phone number is displayed, I don't think goto is ready for the market.


    When will this be fixed?

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi bvoss, I have shared your feedback and the details of what exactly you are seeing with the team, I will update you when I hear back from them.

       

      • bvoss's avatar
        bvoss
        Active Contributor
        3 years ago
        Hi Glenn, you wanted to keep me and us updated on the status.
        Is there anything new?