Forum Discussion

bchilcoat's avatar
bchilcoat
New Contributor
23 days ago

Favorites missing, wont load

Good afternoon, 

 

My favorites list does not load or appear on my desktop app for windows 11 or in chrome browser for softphone use. Im running Version 4.16.0 and have not made any changes to app or account. 

i have restarted computer, logged out and back in. 

it also will not load the company contacts either. 

 

any assistance on this?

 

 

 

3 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    23 days ago

    bchilcoat understood, I am relaying this to the team working on the issue currently

  • bchilcoat's avatar
    bchilcoat
    New Contributor
    23 days ago

    my favorites have returned but now im not able to make outbound calls. 

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    23 days ago

    Hi bchilcoat,

     

    I believe this is related to a service disruption we experienced. Service is returning to normal currently, so you should see your Favorites list repopulate soon. I apologize for the inconvenience.