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Filter Calls Within a Dial Plan
Is there a way to filter calls within a dial plan based on custom fields on the contact? We want to route calls from specific numbers/contacts to a specific phone queue. Call filters route every call...
This functionality is coming later this year, most likely in the second half. You will be able to bring custom properties on shared contacts and have them usable within a dial plan node.
What you do now is to use the Remote call control node but they would need to build and host your business logic, using our APIs with the call control transfer endpoint.
KateGthank you for that update! Would it be possible to get access to this new functionality when it hits beta?
Hi tvcunningham I'm not sure if there will be beta testing for this feature, but you may want to sign up for the Insiders Program Our team will reach out to you when opportunities to test features in GoTo Connect arise. There me also be other opportunities you might be interested in!
