Forum Discussion
Forward calls from Call Queue to Ring Group when agents logged out
We are a veterinary practice and have Call Center with Call Queues set up, and our agents consist of our receptionist(s) sitting at our reception desk. When the receptionists are on-duty, we don't wa...
AnthonyInCO This is a stretch but possibly on the receptionist ext go ( on the app.goto.com) into the "find me follow me" options and after a missed ring you can direct the call to another extension ie the ring group extension.
Click profile > Settings > Voice> Find me follow me
the receptionist could change this prior to stepping away in the goto app, it has options like transferer (not sure what that one does) or direct to an interal or external number. On the internal option it did let me add in the ring group:
Hope you find something that works!
Hi AnthonyInCO welcome to the GoTo Community, thanks for sharing your experience here in the Community.
Great to see you mkeaton and provide your expert insight and input.
Contact Center provides two settings to Forward calls from call queues when agents are logged out:
'Allow new callers into an empty queue' and 'Remove callers when queue has no agents.'
Something that can also help is attending one of our Ask the Expert, live Q&A, offered on weekdays and hosted by our Customer Success Manager. To sign up, click Have a Question here.
