Forum Discussion

ddemuth78's avatar
ddemuth78
Active Contributor
4 months ago

GoTo Connect users extension setting suddenly changed and getting logged out of call queues today

Several call center users are seeing that their extension settings are getting change to some mobile extension thus their desk phones aren't ringing so they aren't answering calls thus they are getti...
  • KateG's avatar
    KateG
    4 months ago

    ddemuth78 , mkeaton  I shared this conversation with the team, and they hear that a feature to "remember previous selected ext" in click to call would be beneficial. 

mkeaton's avatar
mkeaton
Frequent Contributor
4 months ago

Might try changing the default phone in the app.goto.com - this has been an ongoing thing for us, might be something to try? Unfortunately each user has to do this to correct what default device the calls are going to.  Maybe support can do something on the back end to keep a default device active? I don't understand why it changes on its own, probably a cookie thing.

 

 

  • ddemuth78's avatar
    ddemuth78
    Active Contributor
    4 months ago

    Yeah, I had them all adjust that. Maybe triggered by a browser update but agree it would be nice if support could solve this.

    • KateG's avatar
      KateG
      GoTo Moderator
      4 months ago

      ddemuth78 , mkeaton  I shared this conversation with the team, and they hear that a feature to "remember previous selected ext" in click to call would be beneficial.