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MaxH's avatar
MaxH
New Contributor
2 years ago

GoTo Not Fully loading when launched

Hello!  I have some users  who was pushed a corrupted version of GoTo Connect that and they tried to update it since it prompted them to do so. The update failed as it said the user didn't have perm...
KateG's avatar
KateG
GoTo Manager
2 years ago

HI MaxH welcome to the GoTo Community, 


Sorry to hear this! 

 

Would you be able to provide screenshots for the error? This will help us better understand the issue and investigate further. 

  • MaxH's avatar
    MaxH
    New Contributor
    2 years ago

    Shortcut error^

    GoTo Connect loading screen loop 

     

    • MaxH's avatar
      MaxH
      New Contributor
      2 years ago

      KateG 

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        Thanks MaxH for the screenshots. It's difficult to tell what may be happening.  I've created a case for you and it has been escalated to our support team. Please be on the lookout for a follow up email.