Forum Discussion
Solved
GoToConnect Call Drop & Connection Issue
I have had 3 call center agents experience an issue where they go to answer a call and it says "Call ended, There was a problem and the call dropped". If they tried to call someone it sated connectio...
JaqPacAire I apologize for the recent call trouble.
Here are some ways to troubleshoot call quality issues: https://support.goto.com/connect/help/how-do-i-improve-call-quality-on-my-desk-phone
Although I can't tell from here what the cause is, we can definitely help investigate if you can call us within 72 hours of the failure so we can gather the necessary logs before they are expunged: https://support.goto.com/connect/help/how-do-i-contact-customer-support
You can also monitor the health of the entire system in real time from your dashboard: https://support.goto.com/connect/help/what-is-the-system-health-dashboard
JaqPacAire I apologize for the recent call trouble.
Here are some ways to troubleshoot call quality issues: https://support.goto.com/connect/help/how-do-i-improve-call-quality-on-my-desk-phone
Although I can't tell from here what the cause is, we can definitely help investigate if you can call us within 72 hours of the failure so we can gather the necessary logs before they are expunged: https://support.goto.com/connect/help/how-do-i-contact-customer-support
You can also monitor the health of the entire system in real time from your dashboard: https://support.goto.com/connect/help/what-is-the-system-health-dashboard
