Help with SMS!
Does anyone have a direct number for the Escalations Department? My entire company has been without the SMS feature for the past two days, and we keep getting told that it’s a carrier issue and not o...
Forum Discussion
Hi ordnajela777 Welcome to the Community,
Thank you for reaching out and sharing your experience—I’m very sorry for the disruption, and I completely understand how critical SMS functionality is for your business. While we don’t have a dedicated Escalations Department or direct number, I want to assure you that your case is receiving active attention from our Tier 2 and Tier 3 teams. They are working closely with the carriers to identify and resolve the underlying issue as quickly as possible.
I also see that our team has recently tried to get in touch with you to provide updates and gather any additional information needed. Please keep an eye out for further communications from our support team, as your cooperation will help us move toward a resolution faster.
Thank you again for your patience during this time. We’re committed to getting this sorted for you as soon as possible. If you have any further questions or updates to share, please feel free to reply here or through your support case.
