Forum Discussion

hyoun's avatar
hyoun
New Member
2 months ago

How can I cancel my subscription in the country where I can't reach Customer Support by phone?

I want to cancel my subscription so it won't be auto-renewed. I am in South Korea and it seems like they don't have a customer support team in Korea (no phone number available). Could anyone help me ...
KateG's avatar
KateG
GoTo Manager
2 months ago

hi hyoun

I'm trying to create a case for you. Is the email you used here in Community is associated with your account? If not can you message me the email? (Click on my username and you will see the option to message me on the top right). 

Could you also verify that you are trying to cancel GoToConnect?