Exciting changes are coming as we upgrade our community website. You may notice a fresh new look and some differences in how things work. We will post more details soon and can’t wait to welcome you to our improved space!

Forum Discussion

mkeaton's avatar
mkeaton
Frequent Contributor
2 years ago

Lack of Communication

Hello! I am going to vent a little here... Last week GoTo rolled out some analytics enhancements for call backs. I got the email about it but when I went to look for it,  it was missing (2/21). Call ...
mkeaton's avatar
mkeaton
Frequent Contributor
2 years ago

So it seems that either.. the support person lied when telling me these features are in "beta"  OR I've been randomly chosen to beta test the  text msg inbox and the call back.. because like magic they are all available now on all the browsers.

 

And like the title of my post not a single communication from GoTo on what they are doing on the back end with my account.

 

Well here are some notes on the Text msg inbox - The drop down doesn't drop down.

 

On the column showing all the numbers you can see the text msg that was sent but when you actually select it to view the conversation all the text is missing.

 

 

Now if I go back before December 1st the conversations do show  the entire conversation. Which tells me a change was made back in 2023 and caused this bug and it was either never reported or never fixed.

 

 

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi mkeaton,

     

    We apologize for the frustration and your poor experience with these feature deployments. We take our customers feedback very seriously and have been reviewing how this situation happened, and how we can improve upon it.