Forum Discussion

WFI's avatar
WFI
Active Contributor
12 months ago

Live Chat to Website

Hello, I can never seem to get the live chat code to work on our website. Can you give some guidance on it? How much customization can you do on it? Any flows, or AI?
GlennD's avatar
GlennD
GoTo Manager
12 months ago

Hi WFI,

 

I take it you are following the steps in this Webchat article, can you provide some more details about what is happening? Which code option are you using and is there any error message?

 

  • WFI's avatar
    WFI
    Active Contributor
    12 months ago

    Yes.

    I've done everything. We have the chat on our website now , but it's not allowing me to 'send' anything...

    • GlennD's avatar
      GlennD
      GoTo Manager
      12 months ago

      So you are able to receive chat messages from someone on your website, but you cannot reply? 

       

      • WFI's avatar
        WFI
        Active Contributor
        12 months ago
        No, it says enter your message, and I write a message but the send icon is grayed out, won't even send. I'm sure I did everything right but maybe there is something in settingsim missing? i followed one of the goto videos.