Live Chat to Website
Hello, I can never seem to get the live chat code to work on our website. Can you give some guidance on it? How much customization can you do on it? Any flows, or AI?
Forum Discussion
So you are able to receive chat messages from someone on your website, but you cannot reply?
No, it says enter your message, and I write a message but the send icon is grayed out, won't even send. I'm sure I did everything right but maybe there is something in settingsim missing? i followed one of the goto videos.
WFI I see the Webchat icon on your Contact Us page and the Submit button looks live, were you able to resolve the issue?
So, looks like that is working however, when I send it, it sends, however, where do I see it on the back end? (the app side)
It should go to the chat queue you set up for it, and then if you're assigned to that queue the message would should be available.
Thank you, we are taking a look from our side. There is a Chat Queue set up for it already, correct?
