Forum Discussion
Live Chat to Website
Hello, I can never seem to get the live chat code to work on our website. Can you give some guidance on it? How much customization can you do on it? Any flows, or AI?
No, it says enter your message, and I write a message but the send icon is grayed out, won't even send. I'm sure I did everything right but maybe there is something in settingsim missing? i followed one of the goto videos.
WFI I see the Webchat icon on your Contact Us page and the Submit button looks live, were you able to resolve the issue?
So, looks like that is working however, when I send it, it sends, however, where do I see it on the back end? (the app side)
It should go to the chat queue you set up for it, and then if you're assigned to that queue the message would should be available.
I think I got it working. Now, my next issue is I have the chat assistance thing working great, but its not showing this "Please wait a moment while we transfer you to a live agent. Thank you."
