Mass issues with Headset Controls
We have multiple users with GoTo softphones using the goto connect app and we are using polycom voyager 4320 wireless headsets. Some of the users (not all!) are not able to use the headset call butto...
Forum Discussion
Hi UnrulyCryptid Welcome to the GoTo Community
In addition to the tips mkeaton mentions (great to see you mk!) you may want to refer to this article here to ensure that the impacted users have enabled the headset option in the app settings.
Hi,
My team and I own the Poly Voyager Focus 2 Series and are experiencing the same issue. When we first received them, the team was able to answer calls by using the headset button, later after the last update, that functionality was lost. Now you hear "Answering call" but it never does.
I attempted using old softphone version to no avail. Checked 'handset control' ON, which now the software seems to disable after a while, but to no avail. Even tried the web version, no luck.
