Mass issues with Headset Controls
We have multiple users with GoTo softphones using the goto connect app and we are using polycom voyager 4320 wireless headsets. Some of the users (not all!) are not able to use the headset call butto...
Forum Discussion
Hi,
My team and I own the Poly Voyager Focus 2 Series and are experiencing the same issue. When we first received them, the team was able to answer calls by using the headset button, later after the last update, that functionality was lost. Now you hear "Answering call" but it never does.
I attempted using old softphone version to no avail. Checked 'handset control' ON, which now the software seems to disable after a while, but to no avail. Even tried the web version, no luck.
MGracia Welcome to the GoTo Community ,
I'm sorry to hear you're experiencing issues. Here are a few troubleshooting steps to try:
1. Verify that the audio settings on the app are correct.
2. Restart the app
3. Reinstall the app.
If the issue persists, please reach out to our customer support team. They can assist you further and test your setup over the phone.
To help us better understand the problem, could you let me know how long the app worked correctly and when it stopped working? I'll share this information with our team.
