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Forum Discussion
Mass issues with Headset Controls
We have multiple users with GoTo softphones using the goto connect app and we are using polycom voyager 4320 wireless headsets. Some of the users (not all!) are not able to use the headset call butto...
I have tried to contact GoTo support and also Polycom support to no avail. What I have found to work is to disable Teams and Poly Lense from starting up on boot. GoTo app conflicts with both Teams and Poly Lens. Then I reboot and it seems to be working. It is the web hid protocol that they seem to fight over and gets weird if all the apps start up at once.
It doesn't make sense that we can't use Teams at the same time, Teams is an industry standard... but this workaround has been working so far.
UnrulyCryptid thanks for sharing your workaround.
I see that your case was escalated to a Level 2 agent to investigate further, an email was sent on 7/8 requesting a follow-up. I would recommend letting them take a look.
Thanks again for sharing your experience.
