Mass issues with Headset Controls
We have multiple users with GoTo softphones using the goto connect app and we are using polycom voyager 4320 wireless headsets. Some of the users (not all!) are not able to use the headset call butto...
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Thank you UnrulyCryptid for the workaround, we do not have Teams installed in our system, I did have PolyLens installed, I uninstalled it and rebooted my GoTo app, ensuring the headset control option was enabled. Now I have gained functionality of answering calls again via the button on the headset, as well as hanging up the calls.
I wish we could place the calls on hold again by pushing the button, but instead it hangs up.
Still better than it was previously, now our team can answer those calls while away from their desks.
Thanks for the tip!
Well, it seems that I was too hasty and assumed since it worked for me, it would work the same way for the rest of the team. Unfortunately, I was wrong on my assumption, my team tried the same process as I did, but the headsets still are unable to answer calls from pushing the answer button.
I guess we're standing by a permanent solution. 😥
Same issue here and it's VERY frustrating. I have spent countless hours troubleshooting this issue and speaking with support. I was told by support that ANY headset that is compatible with the computer is compatible with the softphone. Ironically, the support engineer I spoke with today told me that his headset doesn't even work with the app. The volume and mute buttons work, but not the answer button. We use Poly Voyagers, when I push the button to answer the call, I even hear the announcement "answering call" so it must be something with the app.
A twist:
I was able to get the buttons to work on 2 devices. I turned off Windows Bluetooth, and connected Bluetooth the dongle that came with the headset. The answer button works most of the time. Using the same method on our other devices, I cannot get the buttons to work. Please escalate this issue to engineering.
MGracia sorry to hear this, I'm sure it must be frustrating.
I do recommend you reach out to our customer support team who can take a look at your system and make recommendations.
