Mass issues with Headset Controls
We have multiple users with GoTo softphones using the goto connect app and we are using polycom voyager 4320 wireless headsets. Some of the users (not all!) are not able to use the headset call butto...
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Well, it seems that I was too hasty and assumed since it worked for me, it would work the same way for the rest of the team. Unfortunately, I was wrong on my assumption, my team tried the same process as I did, but the headsets still are unable to answer calls from pushing the answer button.
I guess we're standing by a permanent solution. 😥
MGracia sorry to hear this, I'm sure it must be frustrating.
I do recommend you reach out to our customer support team who can take a look at your system and make recommendations.
