Solved
Metrics / Reporting
Hi there, Our company is new to Go To and I am wanting to setup and run reporting on my schedulers who take inbound and outbound calls to schedule inspections. I have gone in and used the analytical...
Hi ErinW2025
Here's the feedback I received:
In order to see an aggregate of total missed calls by phone number. You can group by "internal number" and filter by call result -> missed call + hung up (in queue) + hung up (on hold) + hung up (parked).
This will give a total count of all calls by each of their internal numbers that either missed or the caller hung up while on hold / parked (call abandoned before scheduler scheduled anything
group by "internal number"filter by call result -> missed call + hung up (in queue) + hung up (on hold) + hung up (parked).To see the calls specifically for each number, click on the phone number and enter the detail view for the number. This will show all calls for that number that missed / hung up.
Check Call Reports - Summary by internal number
