brockandroll
7 months agoNew Member
Multi-Device Queue Agents
Hello!
Is it possible for one agent within a call queue to have multiple devices ring at once, but then have no devices ring when on an active call?
I have a VoIP desk phone and the GoTo mobile app - when a queue caller comes in and I answer on the desk phone and another calls in, it consistently rings on the mobile app.
Thanks in advance for any ideas you can share!