Forum Discussion
Mick_Dundee
New Member
Nothing from GoTo on this?
KateG
11 days agoGoTo Moderator
Hi Mick_Dundee
Apologies for delay in response, we updated our Community platform and this may have originally gotten missed.
Currently contact matching overrides the caller id by design.
An alternative you may want to try is to have the caller reaching a queue, that way the queue name would show on the agent Goto App, because the queue name indicates in a similar way where caller is coming from.