Question about Screen Pop behavior
Hi everyone,
I saw that GoTo Connect has a feature called Screen Pop. I downloaded the sample project and ran it successfully.
My question is: does the Screen Pop always open in a new browser tab, or is it possible for it to appear as a pop-up inside GoTo Connect itself?
For example, when a call comes in, could it automatically show a small pop-up with the contact information pulled from my CRM? I haven’t been able to make that work so far, and I’m not sure if I’m missing something.
Thanks in advance!
Hi th2106 Welcome to the Community, thanks for trying the Screen Pop feature.
Screen Pop opens a browser window with contact search results on incoming calls, it currently doesn't appear in the app, you could suggest this as an idea, I will also share the feedback with the team.
The CRM Integrated Contacts configuration, is available to customers who have the contact sync option enabled as part of the Integration add-on. With this configuration, the URL used for screen pop is retrieved from the data stored on a contact record. You enable the screen pop setting, without any “website configuration” and the softphone should handle the rest when an incoming call is resolved to a CRM sync’d contact.
This option is only available for users with the integration bundle add-on. Screen pops will work for any integration within the bundle that supports contact syncing.
If you have further questions, let me know.
