Forum Discussion

AdaS's avatar
AdaS
New Contributor
3 years ago
Solved

Recent Update

It would be helpful to know when GoTo is going to send out an update that changes the settings in the desktop application. The update we received recently is not helpful, it changed the view under "Contacts" and it makes it more difficult to find contacts and use, we would prefer the way it was prior to this. What other updates did you push out that were intended to be helpful?

  • AshC's avatar
    AshC
    3 years ago

    Hi, 

    The search bar is being added back into the application now.  Thanks for your patience while we reversed the change. 

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Hi, 

    The search bar is being added back into the application now.  Thanks for your patience while we reversed the change. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Saluki  Please let us know if you should experience any new issues there, and we'll have a Support agent follow up. 

  • LHewlette's avatar
    LHewlette
    New Contributor
    3 years ago

    Nothing has changed since I complained on May 9th.  The List of contacts is still populating on the left and more difficult to work with.

     

  • Saluki's avatar
    Saluki
    Active Contributor
    3 years ago

    AshC How recent was this correction?  Ours don't work at all.  I have another thread about the Contacts tab not loading at all and displaying a 404 error.  I opened a support case, too, but no one has responded at all. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    LHewlette AdaS   We recognized an issue with Contacts that was recently corrected.  Are you still seeing the same behavior there today? 

  • LHewlette's avatar
    LHewlette
    New Contributor
    3 years ago

    Please change the Contact View back to the way it was.  Before the update I could have the app open on my desktop monitor and see a list of everyone's status on the right.  Now, I can only see one person at a time on the right and have to scroll and "view more" repeatedly to see everyone listed on the left.  The new view makes the app on our monitor useless.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Thank you, we appreciate the feedback and it has been shared with our team. 

     

  • AdaS's avatar
    AdaS
    New Contributor
    3 years ago

    Dislike how the Contacts page is displayed, all over on the side bar rather than populating the whole screen. It was much easier to use before the update.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi AdaS, welcome to the community.

     

    I apologize for any frustration the recent update has caused. Could you please provide some more details about the issues you are facing due to the update so I can share them with our team?