Ringtone Changes (mute or lower volume)

Question

Our office uses AirPods as headsets in conjunction with GoTo Connect on our phones. Even after adjusting the ringer on the phone, going through phone settings and GoTo settings, each time I get a GoTo call it blows my ear drums out. Has anyone experienced the same thing or found a solution to this? I called support and they told me that there is no way to change or turn off the ringtone at this time.&nbsp;

glennd · Answer

Hi SixShooterAdv, welcome to the community.
&nbsp;
Unfortunately, with iPhones you cannot set individual volumes for specific apps. There is a specific setting for headphone volume documented here that you could try:&nbsp;
Reduce loud headphone sounds
You can limit the maximum volume of sound that plays through headphones on your iPhone.

Go to Settings &nbsp;&gt; Sounds &amp; Haptics &gt; Headphone Safety. &nbsp;&nbsp;
 Turn on Reduce Loud Audio, then drag the slider to specify the maximum volume.