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Forum Discussion
Jennifer-Admin
12 months agoNew Member
Serve Callers with longest wait across Queues with same weight
We would like the option to set the behavior for calls being served across different queues. Instead of randomly selecting a queue with a waiting caller we would like it to serve the caller with the longest wait time in all logged in queues.
1 Reply
- KateG12 months agoGoTo Manager
Welcome to the Community.
I've shared this feedback with the team for consideration. I also recommend submitting this request in our idea section, where others can comment and vote.
Thanks for sharing your idea with the community.