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Forum Discussion

Jennifer-Admin's avatar
Jennifer-Admin
New Member
12 months ago

Serve Callers with longest wait across Queues with same weight

We would like the option to set the behavior for calls being served across different queues. Instead of randomly selecting a queue with a waiting caller we would like it to serve the caller with the longest wait time in all logged in queues. 

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    12 months ago

    Hi Jennifer-Admin

    Welcome to the Community. 

    I've shared this feedback with the team for consideration. I also recommend submitting this request in our idea section, where others can comment and vote. 

    Thanks for sharing your idea with the community.