Forum Discussion

water1's avatar
water1
Active Contributor
2 years ago

Shared Voicemail Email Issue

We're new to GoTo Connect and recently set up a shared voicemail box . We sent numerous test messages without incident but had an employee leave a voicemail this morning and no email came through. We...
  • water1's avatar
    water1
    2 years ago

    Support wasn't able to identify a specific issue, there are no logs available it sounds like for emails generated (or not generated) for voicemails, but we haven't had an issue since. I'm cautiously optimistic that was just a one time thing. Thank you.

KateG's avatar
KateG
GoTo Moderator
2 years ago

water1 sorry for the delay with a response here, where you able to find a resolution with customer support? 

  • water1's avatar
    water1
    Active Contributor
    2 years ago

    Support wasn't able to identify a specific issue, there are no logs available it sounds like for emails generated (or not generated) for voicemails, but we haven't had an issue since. I'm cautiously optimistic that was just a one time thing. Thank you.

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      water1 thanks for sharing your experience here. Glad to hear things have been going better.