Forum Discussion

WFI's avatar
WFI
Active Contributor
2 years ago

Website Chat + Messenging Survery

Hello, Few things I need help with. 1) I need help getting the live chat function to work on our website and showing up on my GOTO app. We had it on our website and I was testing it, but couldn't s...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi WFI,

     

    Have you reviewed this support article already? There are a couple of prerequisites: 

     

    • You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created a chat queue first.

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi WFI,

 

Have you reviewed this support article already? There are a couple of prerequisites: 

 

  • You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created a chat queue first.