Forum Discussion

jlocogoto's avatar
jlocogoto
New Member
2 months ago
Solved

Workstation app hides when I click dial

We’ve used GoTo Connect for years on Windows 11 Pro. Lately, when I type a name/extension and click ‘Dial,’ the app “disappears”.   
The app minimizes / moves to another monitor and behind all other programs / windows I have open making it difficult to locate.  

The GOTO app is version 4.18.0 and says up to date.

A few others here have the same issue.. Anyone else seeing this? Any fixes?”   

Windows
  • KateG's avatar
    KateG
    2 months ago

    Hi jlocogoto​ Welcome to the Community. 

    This is not expected behavior. There are a few things you could try in this article. 

    • Dock the softphone, see #1 in the article
    • Pin the window, see #8 in the article

    If it still occurs, it would be helpful to see a recording. If you want to create a link, you can use something like ScreenRec. If that doesn't work, I can create a case for you, and someone from our support team can assist with a recording. 

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi jlocogoto​ Welcome to the Community. 

    This is not expected behavior. There are a few things you could try in this article. 

    • Dock the softphone, see #1 in the article
    • Pin the window, see #8 in the article

    If it still occurs, it would be helpful to see a recording. If you want to create a link, you can use something like ScreenRec. If that doesn't work, I can create a case for you, and someone from our support team can assist with a recording.