Forum Discussion

robincares22's avatar
robincares22
New Member
23 days ago

Cannot edit names of participants on the phone

When attendees call on phone, it shows as Caller 01; Caller 02 etc.

There is an option which says edit names but when I click it does not open a dialogue box.  This edit feature was available in the classic Gotomeeting app.  

Now I have to manually make a note of who is caller 01, 02 in my note book and try and remember, which is one more problem with your new app.

I would like to revert to the old classic gotomeeting app until such time that you make the new app user friendly.,

Our old email was stmserviam@gmail.com which we were subscribing to since 2020 May.

About 6 months ago or may be prior to that, we had informed by email the higher ups that this was the problem with the new app and they allowed us to use the classic version.

The reps that tried to help us tried their best.

I am using a Mac laptop

  • GlennD's avatar
    GlennD
    GoTo Manager
    22 days ago

    Hi robincares22, welcome to the community.

     

    Thank you for raising this issue, you should be able to edit the name and this was working correctly the last time I tried. I will check with the team.