Forum Discussion

GotAMeeting's avatar
GotAMeeting
New Member
5 years ago

GoToMeeting-Plugin for Outlook isn't working suddenly

Hello together,   I was working with the GoToMeeting Plug-In within my Outlook for couple months now. About 2 weeks ago Outlook started giving an error massage when i tried to create a meeting,  Th...
Problem
  • Tapsy's avatar
    Tapsy
    5 years ago

    Hi again,

     

    i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".

    Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.

     

    Kind regards

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi,

Are you able to confirm a couple of things there: 

  1. Have you checked your GoToMeeting audio settings online to include integrated audio by default? 
  2. Was the plugin re-installed on the problem PC?
  3. What happens when you log out / in again? 
  • Tapsy's avatar
    Tapsy
    Active Contributor
    5 years ago

    Hi AshC,

     

    1. Just checked it, it's set to use the integrated audio.

     

    2. Does not change anything, still the same error.

     

    3. Where can i log out? Logging out from the "desktop-app" does not change anything. I don't get asked for my credentials when starting Outlook, so i think it is still logged in.

     

    Kind regards.