I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon. Read it could be an issue with webview2. Did a repair as there was no option to uninstall. Searched the users profile folder and removed any mention of Goto, I even manually cleared some thins from the registry. The user does not want the goto window popping up ever time she opens a new meeting window. Any thoughts on this. Most of our users do not have logons for Goto Connect or the outlook plugin.

KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this. Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

Outlook plugin not showing installed, but still in outlook.

KateG
GoTo Moderator
2 years ago
Hi RichD welcome to the GoTo Community. Checking internally around the issue of Outlook constantly asking someone to sign in the following steps are advised:

Uninstall the GoToMeeting Outlook Plugin (sounds like you have already tried this)

Delete this registry key: HKEY_CURRENT_USER\Software\LogMeIn\GoToMeeting\OutlookAddIn

Reinstall the GoToMeeting Outlook Plugin

Can you let me know if this helps? Thanks.
- RichD
  Active Contributor
  2 years ago
  Here is what I have done so far
  
  there is no mentioned of Goto in Add/remove programs, Outlook addons, or Startup items
  Installed goto meeting and goto outlook plugin and then uninstalled them both // no change
  check the Outlook "get add-ins" and nothin was there for goto
  from the outlook add-ins, installed the goto plugin and removed it // no change
  Tried the registry steps mentioned in these 2 articals
  https://help.officeatwork.com/en/articles/503-how-to-clear-webview2-cache-for-office-add-ins
  https://support.microsoft.com/en-us/office/how-to-revert-the-outlook-desktop-webview-based-room-finder-to-the-legacy-room-finder-e872b6f2-0d36-41ff-861d-adaab2da9c28
  I will try the key you mentioned below
- RichD
  Active Contributor
  2 years ago
  Hello,
  
  I looked and that Regkey was not even there. Like I said, there is no signs of it even being installed, except, it popping up when the user opens a blank meeting.
  - KateG
    GoTo Moderator
    2 years ago
    RichD Can you try checking this? The plugin used to create a 2.0 folder that would work as an installation path, once deleted it would get rid of it.
    
    Close all Outlook windows
    
    Hold the Windows key and press R to open the Run window (bottom left)
    
    Type in %localappdata%\apps
    
    Click OK
    
    Delete folder named 2.0
    
    Note: If an access denied or other permission error is seen, reboot the computer and try to delete again.

Forum Discussion

Outlook plugin not showing installed, but still in outlook.

Recent Discussions

Muting and Unmuting

Videos not saving to the cloud

powerpoint presenter view sharing issue

How to fix GoTo time limit regardless chosen duration?

How to attach a file during a meeting