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RichD's avatar
RichD
Active Contributor
3 years ago
Solved

Outlook plugin not showing installed, but still in outlook.

I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon.  Read it could be an issue with webview2. Did a repair as there was no option to uninstall. Searched the users profile folder and removed any mention of Goto, I even manually cleared some thins from the registry.

 

The user does not want the goto window popping up ever time she opens a new meeting window. Any thoughts on this. Most of our users do not have logons for Goto Connect or the outlook plugin.

  • RichD's avatar
    RichD
    3 years ago

    KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

     

     

6 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    RichD I'm not sure how this happened either. Thanks for sharing your solution! 

  • RichD's avatar
    RichD
    Active Contributor
    3 years ago

    KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

     

     

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago
    RichD Can you try checking this? The plugin used to create a 2.0 folder that would work as an installation path, once deleted it would get rid of it. 
    1. Close all Outlook windows
    2. Hold the Windows key and press R to open the Run window (bottom left)
    3. Type in %localappdata%\apps
    4. Click OK
    5. Delete folder named 2.0
    • Note: If an access denied or other permission error is seen, reboot the computer and try to delete again.
  • RichD's avatar
    RichD
    Active Contributor
    3 years ago

    Hello,

     

     I looked and that Regkey was not even there. Like I said, there is no signs of it even being installed, except, it popping up when the user opens a blank meeting.

  • RichD's avatar
    RichD
    Active Contributor
    3 years ago

    Here is what I have done so far

     

    I will try the key you mentioned below

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi RichD welcome to the GoTo Community. Checking internally around the issue of Outlook constantly asking someone to sign in the following steps are advised: 

    1. Uninstall the GoToMeeting Outlook Plugin (sounds like you have already tried this) 
    2. Delete this registry key: HKEY_CURRENT_USER\Software\LogMeIn\GoToMeeting\OutlookAddIn
    3. Reinstall the GoToMeeting Outlook Plugin

    Can you let me know if this helps? Thanks.