Forum Discussion

Annkatrin's avatar
Annkatrin
Active Contributor
4 years ago

Recording is sometimes framed by a black border

I have a problem of understanding about the recordings. Sometimes the shot is framed by a black border, and sometimes not.
What is the reason for this?
Is it possible to turn this off, or make certain settings so that this does not happen?

Because the transferred screen is not readable in this way, which is very bad.

Thanks for your help!

  • AshC's avatar
    AshC
    4 years ago

    Annkatrin  I believe this only occurs when recordings are stored locally.  If you switch to the cloud the display size should adjust fluidly. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Annkatrin  Are all of your meetings hosted / presented from the same computer? 

     

    Was this a local or cloud recording when you hosted the broadcast? 

     

    Can you also specify what display settings you use there? 

    • Annkatrin's avatar
      Annkatrin
      Active Contributor
      4 years ago

      AshC  

       

      Are all of your meetings hosted / presented from the same computer? 

      No, I use GoToMeeting with customers and work colleagues to discuss problems. Each participant can share and share their own screen.

       

      Was this a local or cloud recording when you hosted the broadcast? 

      I save the recording locally.

       

      Can you also specify what display settings you use there? 

      Do you mean the typical display resolution, or do you need other information here?

      Display resolution: 1920*1080

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        Annkatrin  I believe this only occurs when recordings are stored locally.  If you switch to the cloud the display size should adjust fluidly.