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Forum Discussion
Wgoods1
4 years agoActive Contributor
Recording skipping
I have a user who when recording the meeting and sharing their screen encounters an issue where the recording will skip and be much shorter than it should be. This seems to happen when they share the...
AshC
4 years agoRetired GoTo Contributor
Hi Wgoods1
It does sound like the remote desktop connection may be confusing some of the recording attempts there. Do you notice any difference if you switch to cloud recording?
Is the main system hosting / recording the session a Windows machine?
Margret69
4 years agoNew Contributor
There are a few possible reasons why you can't find your recording. WestPennPower
- The recording might not have been converted yet. See How do I convert meeting recording? (Classic) to learn more about opening the Recording Manager and converting your raw file.
- The recording might have been mislocated. If you did not change the default location, you should be able to find your recording in your Documents folder. See How do I locate my recordings? (Classic) to learn more about how your recording files are stored.
- Wgoods14 years agoActive Contributor
Thank you for the tip but both converting it and changing the original to a .wmv yield the same results of the skipping/shortened meeting.
- AshC4 years agoRetired GoTo Contributor
Can you try making another participant co-organizer while in session in order to create a separate recording on a different PC for the same meeting?