Forum Discussion

DianeEmerson's avatar
DianeEmerson
New Member
5 years ago

Unable to transcribe

I just purchased my Pro package, and held a meeting. The meeting was recorded to the Cloud, but there was no transcript. When I looked at the settings, a pop-up window said "Your admin has disabled transcripts".  I am the only admin on the account.  Transcripts are very important to me.  What should I do now?

Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    DianeEmerson   Let me know if your Cloud Recordings are not utilizing the Transcripts functcion and we can troubleshoot the Admin Center access. 

    • donwoolley's avatar
      donwoolley
      New Contributor
      5 years ago

      I have the same problem. It is super frustrating. I've wasted the last 45 minutes. Please help.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    donwoolley  Are Transcripts not activating at all for your Cloud Recordings?  Are you a member of a GoToMeeting Business plan? 

    • donwoolley's avatar
      donwoolley
      New Contributor
      5 years ago

      We have GoToMeeting Pro.

      I only have one recorded meeting.

      In the Admin Center, I found the transcription disabled. I enabled it.

      There still isn't a transcription and, under Settings, it won't let me choose Transcribe Recorded meetings. When I hover on that faded text, it says "Your admin has disabled this setting." 

       

      Again, I'm the admin and that setting is enabled.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        I'm afraid you will need to upgrade your account to include the Cloud Recording functionality, as it is only offered on Business and Enterprise plans currently:  https://www.gotomeeting.com/meeting/pricing