Forum Discussion

JOzolins's avatar
JOzolins
New Contributor
4 years ago

Access Denied - GoToMyPC

On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC.  "For security purposes, access to "XXXXXXXX" is denied.  Please try again in 5 minutes."  The users that are trying to connect all have permission set to allow them to connect.  They have been connecting for the past few weeks but this problem just started with them this week.  For whatever reason, when I log in with my own account, I do not get that pop up and it allows me to enter the access code and connect just fine.  The access code has not changed and it randomly started doing this.

  • AbhishekYadav's avatar
    AbhishekYadav
    4 years ago

    Please downgrade desktop app version and try attempting remote session after upgrade.

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    4 years ago
    Did you use remote deployment feature or use Shared access feature to give access to other users? If yes, then can you check the shared access setting and give them access again if it's not available. The access denied error comes on website or after clicking on connect in viewer ?
    • JOzolins's avatar
      JOzolins
      New Contributor
      4 years ago

      It shows up after they hit connect.  It connects to the PC and then immediately bounces back that pop up.  All users trying to get on have shared access rights.  For whatever reason, I am the only one not getting that pop up.

      • AbhishekYadav's avatar
        AbhishekYadav
        GoTo Moderator
        4 years ago
        Looks like an issue with shared access. Login to your Manager/Admin account, navigate to manage PC and click on shared access feature for the machine. Add the users again to shared access list and save the entries. It should resolve the issue. You might be the owner of PC, and that's why it might have been working for you.