GTMP viewer not good on Mac Ventura June 2023

Question

Just got a used 2019 MacBook Pro from my wife, and I want to use it to connect to (see) my work PC via GoToMyPC, which is already installed with a license on my work PC. To clarify, I am using my MacBook Pro to see and control my office PC.

First, I continue to have difficulty even putting a shortcut icon for the GTMP viewer on my MacBook Pro desktop. GTMP is not even in the Apple Apps Store. Maybe the way to do this is first to use Safari to go to GTMP, make a good connection to my office PC, and then find something on the Safari web page for GTMP to put an icon on my Mac desktop? Is that the right way? What exactly should go onto my MacBook Pro desktop?

Second, when the GTMP viewer is running, it won't Quit. I always have to Force Quit it.

Third, I can't get a connection unless the WiFi connection for the MacBook is pretty fast at that moment. If it's a bit slow, like 50 Mbps or less, the viewer will start but not actually display anywhere on the MacBook.

Fourth, GTMP seems not to provide any Help or instructions anywhere for running the viewer on a Mac.

Fifth, since I'm using a Mac keyboard to control a PC, how do the keys map for PC shortcuts? For example, what should I type on my MacBook Pro to be the equivalent of the PC's CTRL+S (for save) or the PC's ALT+Tab (to cycle through the PC's running apps) or the PC's Win+P (to change the PC's display from Extend to Single Screen)?

glnzglnz · Answer

GlennD - thanks.&nbsp;I'll try your suggestions when I can.&nbsp;However, as to #2, I was doing exactly that and still had to use Force Quit every time.&nbsp; But let's see.

abhishekyadav · Answer

Can you please DM me your registered email address with G2MPC?&nbsp; We have upgraded most of the customers on macOS who may face issues, with an earlier supported G2P app version, due to some filters we might have missed your email. 
At the same time we are also working on rolling out a new version this week, I shall have you guys upgraded in couple of days on that version as well.

abhishekyadav · Answer

You might be on latest G2P app version ( I won't be sure until I have your email address). The version with which you won't face any issue would be build 3646, which me or care team can set-it up for you for time being. All you will have to do is restart G2P service before&nbsp; G2P app version downgrade. Manual update can be done from host app by clicking on "check for updates" .
&nbsp;
I have not received DM from anyone, but if I do, I will set-up the update available for the account. Regarding the latest version with fix of this issue, we will start rolling that out from mid week.

glennd · Answer

Hi glnzglnz,
&nbsp;

This support article explains how to create a desktop shortcut to your Host computer while you are connected to it: How do I create a desktop shortcut?
 When you end a session can you please try clicking on GoToMyPC in the top toolbar and then select Quit and Disconnect from the menu?
 50 Mbps should be enough, but there are a couple of things you can try to improve things: adjust your Host Preferences and run our Connection Wizard on your Host PC.
 Our support articles call out differences between the PC and Mac experiences either in notes on the article or separate instructions as necessary.
 This support article covers this: What are Mac and Windows equivalent keys?

&nbsp;

chadd2 · Answer

We are having the same issue as well.&nbsp; When we remote in the Viewer crashes and its just a blank screen.&nbsp; The host computer is unable to connect.&nbsp; Can someone please resolve this?

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GTMP viewer not good on Mac Ventura June 2023

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