Forum Discussion

glnzglnz's avatar
glnzglnz
Active Contributor
2 years ago

GTMP viewer not good on Mac Ventura June 2023

Just got a used 2019 MacBook Pro from my wife, and I want to use it to connect to (see) my work PC via GoToMyPC, which is already installed with a license on my work PC.  To clarify, I am using my MacBook Pro to see and control my office PC.

First, I continue to have difficulty even putting a shortcut icon for the GTMP viewer on my MacBook Pro desktop.  GTMP is not even in the Apple Apps Store.   Maybe the way to do this is first to use Safari to go to GTMP, make a good connection to my office PC, and then find something on the Safari web page for GTMP to put an icon on my Mac desktop?  Is that the right way?  What exactly should go onto my MacBook Pro desktop?

Second, when the GTMP viewer is running, it won't Quit.  I always have to Force Quit it.

Third,  I can't get a connection unless the WiFi connection for the MacBook is pretty fast at that moment.  If it's a bit slow, like 50 Mbps or less, the viewer will start but not actually display anywhere on the MacBook.

Fourth, GTMP seems not to provide any Help or instructions anywhere for running the viewer on a Mac.

Fifth, since I'm using a Mac keyboard to control a PC, how do the keys map for PC shortcuts?  For example, what should I type on my MacBook Pro to be the equivalent of the PC's CTRL+S (for save) or the PC's ALT+Tab (to cycle through the PC's running apps) or the PC's Win+P (to change the PC's display from Extend to Single Screen)?

  • glnzglnz's avatar
    glnzglnz
    Active Contributor
    2 years ago

    I'm the OP.

    over the last few weeks, Apple fully repaired my MacBook Pro 2019, replacing its board.

    This past weekend, from home (with a 300Mbps WiFi connection to the internet via Verizon FIOS) I used Safari  to go to GoToMyPC.com.  I logged on with my GTMP user name and was able to download and run the .dmg for the GTMP viewer and to connect to the Microsoft PC (Dell Optiplex 7060) in my office, which is running its host remote connection version of GTMP.

    After a bit of a wait (too long), it connected and showed my office PC desktop, and I was able to control my office PC from my home MacBook Pro.

    However, the Viewer still does not Quit on the Mac.  I must Force Quit it on the Mac.  Understand this is a pristine Mac, on which the GTMP viewer is the first and only app I have installed!

    And then, when I try to re-connect, the Viewer launch tells me there's already an instance of GTMP running on the target PC and do I want to cancel that instance?  Only after I hit yes does the whole thing connect, but it takes a while.

    Bottom line - GTMP viewer is not working correctly on Mac OS Ventura.  LogMeIn needs to fix and update it.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi glnzglnz,

     

    1. This support article explains how to create a desktop shortcut to your Host computer while you are connected to it: How do I create a desktop shortcut?
    2. When you end a session can you please try clicking on GoToMyPC in the top toolbar and then select Quit and Disconnect from the menu?
    3. 50 Mbps should be enough, but there are a couple of things you can try to improve things: adjust your Host Preferences and run our Connection Wizard on your Host PC.
    4. Our support articles call out differences between the PC and Mac experiences either in notes on the article or separate instructions as necessary.
    5. This support article covers this: What are Mac and Windows equivalent keys?

     

    • glnzglnz's avatar
      glnzglnz
      Active Contributor
      2 years ago

      GlennD - thanks.

       

      I'll try your suggestions when I can. 

      However, as to #2, I was doing exactly that and still had to use Force Quit every time.  But let's see.

      • CHADD2's avatar
        CHADD2
        New Contributor
        2 years ago

        We are having the same issue as well.  When we remote in the Viewer crashes and its just a blank screen.  The host computer is unable to connect.  Can someone please resolve this?