Forum Discussion

J.1's avatar
J.1
Contributor
2 years ago

Multiple users having Gotomypc lag and two users kicked off/can't get backed in

Since 3 PM eastern multiple users connecting to my company's Boston office from home have reported severe Gotomypc lag in their connections. Two users have lost connectivity and haven't been able to reconnect. Is anyone else seeing this?

Problem
  • GlennD's avatar
    GlennD
    2 years ago

    Hi, we apologize for any frustration. It appears one of the carriers that some of our traffic is routed through was experiencing an issue which they have now resolved. Service should now be returning to normal for anyone that was affected.

     

     

  • eric24's avatar
    eric24
    Active Contributor
    2 years ago

    Still having the problem almost 2 hours now.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi, we apologize for any frustration. It appears one of the carriers that some of our traffic is routed through was experiencing an issue which they have now resolved. Service should now be returning to normal for anyone that was affected.

     

     

    • AdminLife's avatar
      AdminLife
      Active Contributor
      2 years ago

      Rebooting the PCs and reinstalling GTMPC does not get my users back online. Don't put out a status update saying service are functional without testing it first.

      • MatthewF47's avatar
        MatthewF47
        Active Contributor
        2 years ago

        Yup, our PC's are showing as available to connect but they just timeout when you actually try. The service status always jumps the gun on resolved issues - it isnt.

    • AdminLife's avatar
      AdminLife
      Active Contributor
      2 years ago

      The last status update said services are functional, but they are not. The notification tray icon on my user's PC has an exclamation point and says Not authorized.

    • AdminLife's avatar
      AdminLife
      Active Contributor
      2 years ago

      The login page is unavailable again. Clearing browsing history, using a different browser, or private/incognito mode is no longer effective as a work-around.

  • AdminLife's avatar
    AdminLife
    Active Contributor
    2 years ago

    If you have users that get the service unavailable page for login, clearing browsing history, using a different browser, or using private/incognito mode will bring it up.

  • AdminLife's avatar
    AdminLife
    Active Contributor
    2 years ago

    They're having issues again. Login page says Service Currently Unavailable.