Forum Discussion

TeamQ's avatar
TeamQ
New Member
8 months ago

Analytics and past webinars all missing after reactivating GoToWebinar license

I renewed our GoToWebinar license today after it lapsed at the end of last year and found that all our history is no longer available (ie. records of past webinars, webinar recordings and all past analytics). My understanding from other past community posts is that at the very least, the analytics should still be in tact. Is there a way to recover these?

  • KateG's avatar
    KateG
    GoTo Moderator
    8 months ago

    Hi TeamQ welcome to the GoTo Community. 

     

    The post you reference is older and I'm not sure if that applies today. I have created a case for you and requested that they help retrieve past analytics. Someone from our team will reach out to you soon. I'm sorry for the inconvenience you experienced.