Forum Discussion

Sarah96's avatar
Sarah96
Active Contributor
5 years ago

Attendee waiting room language issue

Please can you help!   We run multiple webinars and lately some of our attendees are hearing a spanish voice while in the waiting room.   We have made sure everything on the back end is english. ...
Problem
  • AshC's avatar
    AshC
    5 years ago

    Hey everyone,

    This issue should be fully resolved, so please let us know if you hear any more complaints from attendees.

Sarah96's avatar
Sarah96
Active Contributor

Hi 

 

thank you for getting back to me,

 

I dial in before hand it is english for me, but some of my colleages dial in (from South Africa) and they are recieving it in Spanish. ( but not only attendees from South Africa)

 

it happened again in our webinar yesterday. 

 

Kind Regards

Sarah

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Which countries are they dialing specifically?  Can we have the affected phone numbers when this happens? 

  • Sarah96's avatar
    Sarah96
    Active Contributor
    5 years ago
    they are dialing in from their laptop/pc
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      There should only be the one language you selected when scheduling the webinar online.  If this is set to English, then anyone using VoIP audio would definitely hear an English operator greeting. 

       

      Please let us know the affected webinar IDs if you continue to hear attendee reports of mixed language greetings. 

      • MHSInc's avatar
        MHSInc
        Active Contributor
        5 years ago

        We are experiencing the same issue. We are using the Webcast option, so no dial in allowed. Attendees are hearing the GoToWebinar application announce "Welcome to the webinar..." etc, in Spanish. Everything on our backend is selected English - US for language (including under our account and every event). Is this a user end setting? If so, how can we direct them to fix it when they sign on a PC as well as a Mac (as the GoToWebinar application looks slightly different on different systems)?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      MHSInc  Sorry about that.  Is this happening for other webinars as well, or just webcasts?  

      Does it happen to Staff members as well as Attendees? 

      Can you share any affected telephone access codes? 

       

      • MHSInc's avatar
        MHSInc
        Active Contributor
        5 years ago

        Yes, this has been happening on every webinar we have been hosting to date since March 2020. 

        I've been using GoToWebinar for 3 and a half years now, and this is a new issue for me.

        This does not happen to Staff members, it's only happening to a select number of attendees.

        No one is connecting by telephone, only by computer as we are using the Webcast setting, not the Classic setting.

        I tried calling your support team, but was on hold for way too long. Do you have a phone number that I can reach out to discuss? This is an issue that I'm receiving a request to have fixed ASAP.

        Thank you.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      If you have some affected webinar IDs we can take a look at the settings here to see how they're set up.

      • MHSInc's avatar
        MHSInc
        Active Contributor
        5 years ago

        Sure.

        Please see below the following Webinar ID's:

        775-042-467

        229-519-427

        145-254-643

        These are just the last 3 that we know had this problem. There were more before these.

        Thank you!