Forum Discussion

Kport's avatar
Kport
New Contributor
22 days ago

Billing Portal

I have tried to access the billing portal today but it keeps showing the following. 

 

I tried to contact support but it doesn't show any email/chat options.

 

It says " Error

ACCESS DENIED. Please click here to logout and try again. "

 

Any one knows something about it?

 

  • KateG's avatar
    KateG
    GoTo Moderator
    22 days ago

    Hi Kport ,

     

    Welcome to the GoTo Community.  

     

    It may have to do with permissions. Are you the super admin? If so can you try signing into admin.goto.com from incognito window and see if you can gain access. Let me know how it goes. 

    • Kport's avatar
      Kport
      New Contributor
      21 days ago

      Hello,

       

      Yes I managed to log in using incognito. we only have 1 accounts and it's as super admin.

       

      There is nothing showing under billing - subscriptions/invoices/payment methods

      • KateG's avatar
        KateG
        GoTo Moderator
        21 days ago

        Hi Kport ,


        I took a look at your account and it appears to be a corporate account, which don't typically appear in the online billing section, specifications should be in your contract. 

         

        It appears you are up for renewal in November, if you would like to make alterations, you should contact sales.