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EyeOn's avatar
EyeOn
New Contributor
5 years ago
Solved

Cannot register using Internet Explorer 11

Hi Everyone,

 

Invitees of my webinar complain that they cannot register if they use Internet Explorer 11. Registration page is "loading" endlessly. For other browsers (e.g. Edge, Chrome, etc.) it works fine. The issue is only with Internet Explorer. How this can be fixed? Thanks

  • AshC's avatar
    AshC
    4 years ago

    I'm sorry we have no remaining support for Internet Explorer web browsers.  There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft.  The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download). 

     

     

     

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  • EyeOn's avatar
    EyeOn
    New Contributor
    5 years ago

    AshC ,

     

    Thanks for your reply.

     

    Yes, the issue appears using a regular GoToWebinar registration link. Yes, I've checked it with several different laptops: the issue persists while using Internet Explorer 11, however the same link works normally with other browsers. The page is just loading endlessly as shown on the attached picture.

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi EyeOn,

    While most newer systems will have moved to Microsoft Edge instead of Explorer, they should both be compatible. 

     

    Are you using a regular GoToWebinar registration link to promote the event?

     

    Are you able to reproduce the same behavior on your own Internet Explorer browser?  What is seen when the registration page is reached?