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MelissaF's avatar
MelissaF
Active Contributor
10 days ago

Captions embedded in recorded webinars

Sorry if this is a redundant question.  I did see some other post  regarding close captions, or captions in general but nothing related to my concerns.  

When in a Webinar there is the option now for live caption, which works great! Most of our webinars are recorded .  I notice that after the recording is ready you can see the transcript but that is it. Unless I am missing something is there a way to  add the captions to the video after. When i replayed the video I did not see any captions.  This would not be helpful for someone who needs captions and would watch the video at a later time.  Is this something that you guys are working on or are you guys only offering live captions during the webinar?  Thanks 

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  • KateG's avatar
    KateG
    GoTo Manager
    8 days ago

    Hi MelissaF the team confirmed, Closed Caption is in-session only, when viewing the recording of a webinar, you can not enable closed caption. However, there is the option to view the transcript which highlights and follows along with the conversation. 

     

    The one thing to note,  if you created and scheduled a recorded webinar (not the recording of a standard webinar) there is an option to use closed captions. 

  • MelissaF's avatar
    MelissaF
    Active Contributor
    9 days ago

    Thanks Kate appreciate you looking into this for me. :)

  • KateG's avatar
    KateG
    GoTo Manager
    9 days ago

    Hi MelissaF 

    Nice to see you back. Not a redundant question. If you have transcript enabled for the recording it will follow along with the recording, but I'm checking  with the team if there is a way to watch the captions enbeded in the video. I'll be sure to follow up here soon.