Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
2 years ago

Charges related to Webcast Mode ... OpenVoice

Hello,

We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVoice charge could be related to Webcast Mode platform?    It's minimal but figured I'd ask for the new year!

 

My guess is, there is still a minutes usage charge even using Webcast Mode but again, minimal compared to standard dial in charges.

Thanks

  • Ken4's avatar
    Ken4
    Frequent Contributor
    2 years ago

    Also, it shows as OpenVoice Integrated

    if that helps

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      Hi Ken4 thanks for the details here. 

      • Ken4's avatar
        Ken4
        Frequent Contributor
        2 years ago

        Thanks Kate,

         

        Since we only pass out the dial in info to speakers on very rare occasions, is it possible since we host webinars with over 1,000 attendees at a time that some attendees could have connection issues, then contact GTW support and the tech support offers the attendees a audio option that's via phone but muted? just wondering. I know in the dashboard you can send an attendee phone audio access even though it isn't advertised (since we only offer webcast computer audio) 

        Not sure if what I'm asking makes sense.

         

        Thanks again