Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Charges related to Webcast Mode ... OpenVoice

Hello, We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVo...
GlennD's avatar
GlennD
GoTo Manager

Hi Ken4 ,

 

I see from your support ticket a support agent is still looking into this, I'll keep an eye on the ticket to check it's progress.

 

Ken4's avatar
Ken4
Frequent Contributor
2 years ago

Not a panic but haven't heard back from anyone on this ticket

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Ken4 we have reached out to the team about this case. You should have a response soon. Thanks for your patience. 

  • Ken4's avatar
    Ken4
    Frequent Contributor
    2 years ago

    Last week heard back from Tech support via an email stating, The webinar was offered as toll free, reason for the charges. I replied back to tech support stating, Webcast Mode does not offer toll free or phone option to registrants/attendees only offers it as an option to Organizers/panelist so again, how can I have 5,700 integrated phone minutes since we only had one speakers for those events on for 120 minutes.

     

    Last Friday I Asked the support person if we could set up a phone call to discuss. Haven't heard back yet

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Ken4 thanks for the update, can you PM me the case number you are waiting on and I can check the status? 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Ken4 I reached out to the agent assisting you and let them know that you would like a callback. 

  • Ken4's avatar
    Ken4
    Frequent Contributor
    2 years ago

    Still, nothing on this. Have been passed off to billing, billing passes off to tech support, sales etc. Seems no one can answer this question about charges

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Sorry Ken4, I've reached out to the support leaders to get a status update.